Last updated: October 2026
For ITSM synchronization, Exalate competes mainly with ZigiOps, ONEiO, OpsHub Integration Manager, Getint and Unito. Exalate offers deep, script-driven sync across ServiceNow, Jira Service Management, Freshservice and Zendesk; ZigiOps by ZigiWave offers no-code sync across a broad set of ITSM platforms, including ServiceNow, BMC Remedy, Jira Service Management, Cherwell, Ivanti and Freshservice, with no data storage and ISO 27001 certification; ONEiO focuses on managed, multi-endpoint service integrations; and OpsHub, Getint and Unito lean towards development and work management scenarios. The best choice depends on which ITIL processes you need to connect and who will run the integration.
Most comparisons of Exalate and its competitors are written for developers syncing Jira with Azure DevOps or GitHub. Service management has different needs. An incident is not just an issue with a different name: it has an impact and urgency matrix, an assignment group, an SLA clock, a state model with mandatory resolution data, and often a configuration item. Problems link to incidents. Changes carry approvals and risk. A synchronization tool that treats all of these as generic "work items" will eventually disappoint an ITSM team.
This comparison looks at Exalate and its main competitors through an ITSM lens: which platforms they connect, which ITIL processes they handle, how they cope with SLAs and state models, and what that means for service managers.
Before comparing tools, it helps to be precise about the requirements. A credible ITSM synchronization tool should handle:
The first filter is simple: does the tool connect the ITSM platforms in your landscape? The table summarizes platforms each vendor lists in its own documentation, marketplace listings or review site profiles. Coverage changes, so always confirm with the vendor.
| Tool | ServiceNow | Jira Service Management | BMC Remedy or Helix ITSM | Freshservice | Other ITSM platforms listed |
|---|---|---|---|---|---|
| Exalate | Yes | Yes | Not among the platforms listed in its trial documentation | Yes | Zendesk, Freshdesk |
| ZigiOps (ZigiWave) | Yes | Yes | Yes (BMC Remedy, plus Remedyforce) | Yes | Cherwell, Ivanti, TOPdesk, IFS Assyst, Zendesk, Freshdesk |
| ONEiO | Yes | Yes | Yes (BMC Helix ITSM) | Yes | Cherwell, Ivanti, Efecte, HubSpot Service Hub |
| OpsHub Integration Manager | Yes, including incident, problem and change tables | Via Jira | Check with vendor | Check with vendor | Zendesk, plus many ALM and engineering tools |
| Getint | Yes | Yes | Check with vendor | Check with vendor | Zendesk |
| Unito | Yes | Via Jira | Check with vendor | Check with vendor | Mainly work management tools |
Sources: Exalate's free trial documentation, the ZigiOps documentation's list of available systems, ONEiO's Capterra and GetApp listings, OpsHub's ServiceNow Store listing, Getint's Atlassian Marketplace listing and Unito's integration pages. "Check with vendor" means the platform was not listed in the sources reviewed, not that it is unsupported.
Every tool in this comparison can sync ServiceNow incidents with another platform. The differences show up in the details: translating impact and urgency into a single priority, mapping state models with mandatory fields, and separating comments from work notes.
The classic pattern is ServiceNow problems to Jira bugs: development fixes the root cause, and the fix status flows back to the problem record. ZigiOps includes a ready template for ServiceNow problems to Jira bugs, and also templates for BMC Remedy problems to Jira tasks and back. Exalate and OpsHub both list problem records among the ServiceNow entities they sync.
Change requests often need to reach implementation teams who work in Jira or another ITSM platform, while approvals stay in the system of record. ZigiOps templates cover scenarios such as Remedy change requests to Jira tasks and Cherwell change requests to ServiceNow change requests, the latter being a common pattern during platform migrations. Exalate and OpsHub list change requests among supported ServiceNow records.
Requested items and catalog tasks are frequently fulfilled by teams outside ServiceNow. ZigiOps includes a ServiceNow service catalog tasks to Jira tasks template, and Exalate's listing mentions RITMs. Getint's ServiceNow app lists service requests among the records it syncs.
SLAs are the most misunderstood part of ITSM synchronization. SLA timers are calculated by each ITSM platform according to its own schedules, pause conditions and contracts. No sync tool should, or realistically can, run one platform's SLA clock inside another.
What good ITSM synchronization does instead is carry SLA-relevant data:
Exalate publishes guidance on syncing SLA records and state updates from ServiceNow incidents to Jira issues. ZigiOps can map any SLA-related field the integration user can read, and its Date and Time Format expression converts epoch times into readable strings in the target time zone. The ServiceNow Jira Service Management spoke also includes an action to look up JSM SLA information, for teams building inside ServiceNow.
For service managers, how a tool runs matters as much as what it syncs.
| Tool | Architecture | Configuration | Deployment | Pricing basis |
|---|---|---|---|---|
| Exalate | App on each side of a connection, unified console | Groovy scripts, AI-assisted | Cloud, with on-premises options for some platforms | Active items in sync (Starter 25, Scale 100, Pro custom, Enterprise unlimited) |
| ZigiOps | Standalone application, not a plugin | 100% no-code guided UI | On-premises (Windows or Linux) or cloud | Per pair of system instances, no transaction limits |
| ONEiO | Cloud integration service | Self-service platform or fully managed service | Cloud only | Usage based |
| OpsHub Integration Manager | External integration server, no plugins in end systems | GUI, code for custom business cases | On-premises, customer cloud or OpsHub cloud | Free Community Edition; commercial editions quoted |
| Getint | Jira apps plus SaaS or on-premises platform | UI-first, optional scripting | Cloud, SaaS or on-premises | Jira user tiers for Marketplace apps; quoted otherwise |
| Unito | SaaS flows between tools | No-code rules | SaaS | Items in sync (each synced pair counts as two) |
ITSM records contain personal data (callers, requesters, contact details), infrastructure details (hostnames, IP addresses, configuration items) and sometimes security incident information. That makes data handling a first-class selection criterion, not a footnote.
Ask every vendor the same three questions: what ticket content do you store, where, and for how long?
| Scenario | Strong candidates | Why |
|---|---|---|
| ServiceNow to Jira escalation for incidents and problems, owned by service management | ZigiOps | No-code templates for incidents and problems, bidirectional comments and attachments |
| Highly customized cross-company sync with developers on both sides | Exalate | Groovy scripts give each side independent control |
| BMC Remedy and ServiceNow, or Remedy and Jira | ZigiOps, ONEiO | Both list BMC ITSM connectivity |
| MSP connecting many customer ITSM platforms | ZigiOps, ONEiO | Multi-instance support; ZigiOps self-run with no transaction limits, ONEiO as a managed service |
| Migration from Cherwell to ServiceNow with a coexistence period | ZigiOps | Template for Cherwell change requests to ServiceNow change requests, plus incidents |
| ITSM plus engineering ALM tools such as Rally or Jama | OpsHub Integration Manager | Strong ALM coverage alongside ServiceNow |
| Monitoring alerts to incidents plus ticket sync in one tool | ZigiOps | Connects monitoring and ITOM tools such as Dynatrace, SolarWinds, Zabbix and PagerDuty as well as ITSM platforms |
| Light escalation from ServiceNow to work management tools | Unito | Simple no-code flows to many work management apps |
ZigiOps, from ZigiWave, is a standalone, 100% no-code integration platform that connects ITSM, ITOM, DevOps and CRM tools in real time, without storing any of the transferred data. It is ISO 27001 certified and has no limit on the number of transactions.
For ITSM teams, three characteristics set it apart in this comparison. First, its breadth of ITSM connectors, from ServiceNow and BMC Remedy to TOPdesk and IFS Assyst. Second, its combination of ITSM sync with ITOM: the same platform turns monitoring alerts and events into incidents. Third, its operating model: a standalone application with a guided UI that service managers can own, on-premises or in the cloud, with high availability through primary and backup servers.
The main competitors are ZigiOps, ONEiO, OpsHub Integration Manager, Getint and Unito. ZigiOps and ONEiO are the most ITSM-focused, with connectors for multiple ITSM platforms including BMC.
BMC was not among the platforms listed in Exalate's trial documentation at the time of writing, so check directly with Exalate. ZigiOps lists BMC Remedy and Remedyforce, and ONEiO lists BMC Helix ITSM.
They can sync SLA-relevant data, such as priority, due dates, breach flags and pause states, but each ITSM platform calculates its own SLA timers. Map the fields both parties need for reporting rather than trying to share one clock.
ZigiOps does not store any of the transferred data. Unito also states that it does not store data. Ask each vendor directly, because policies vary and change.
Yes. ZigiOps supports incidents, problems, change requests and service catalog tasks, with templates such as ServiceNow problems to Jira bugs and Remedy change requests to Jira tasks.
It depends on your team. A managed service such as ONEiO removes operational effort but places your integrations with an external operator. A self-run no-code tool such as ZigiOps keeps control in-house without needing developers.
ZigiWave's website covers many of these ITSM scenarios in more depth, including integration pages for ServiceNow and BMC Remedy, ServiceNow and Jira, and Ivanti and Jira.